We're sure that you will love your purchase but if you've changed your mind simply follow the steps below to make a return.
1. Register Your Return
Click here to go to your orders.
Select your order and click "View details".
If your order is eligible for a return*, the ‘Return’ button will appear below your order. Click this to proceed.
Select the products and reason for the return, then select "Start my return".
2. Post Your Return
Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.
3. We'll Do The Rest
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
RETURNS POLICY & FAQs
All successful returns will be credited to the original method used for payment. The original shipping charges will not be refunded. We will notify you via email once we have processed your return.
Due to COVID please note there may be a delay in processing your return please allow up to 5-7 working days from when your return is delivered to then process your refund. Please note once the refund is processed they can take 3 to 5 working days to show into your account (dependent on your bank).
To arrange your return please log into your account, select your order and click the return button where you will be guided through the returns process.
For faulty/ incorrect items a message box will be presented after following the above where you will need to provide more information on your order and customer service will then get in touch to help resolve.
Alternatively, if you are experiencing any issues contact us by logging into your account here.
Once you have processed your return you will have a further 14 days to return your items to us.
Please return the items in their original packaging, package the items securely and ensure our returns form is included inside.
You will need to obtain a proof of postage receipt when you return your items to us.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.
If you request a replacement item and the item is no longer available, we will process a refund back to the original account you used to purchase the item.
Please note, all unwanted items need to be returned in pristine condition with all tags intact. For hygiene reasons we will not accept returns or offer an exchange on unsealed cosmetics, pierced jewellery, face masks or underwear & swimwear where the hygiene seal has been removed.
We have extended our usual returns policy for the Christmas period. Any gift purchased on or after 1st November can be returned up until 15th January 2022, if it’s unwanted or unsuitable. This will not affect your statutory rights and general terms and conditions apply.
We hope you are happy with your recent purchase. However, if it is not suitable you can return or exchange your unworn/unused items in a saleable condition with its receipt within 28 days. If you do not have the receipt with you, we may at our discretion offer you an exchange to the value of the current or most recent selling price.
All items purchased in sale can only be exchanged or credit issued for the value purchased.
A refund will be issued by the original payment method, to the value of the item printed on the receipt. It can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show the refund on your account.
Exchanges can be completed instantly at the store. If the item being exchanged is lower in price than the original item, we will refund the difference onto the original payment method.
We will not accept returns or offer exchange on pierced jewellery or underwear for reasons of health and hygiene.
Gifts, electrical and cosmetic goods must be returned unopened in their original packaging.
Please note items purchased online cannot be returned in store.
This does not affect your statutory rights.
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may result in a delay of the parcel being returned.
You can contact us through your account by clicking here or call us on 0161 813 1497 Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us through your account here. Please provide details of the fault and where possible attach pictures to your message.
UK returns are now free - Please register and send your return as advised above.
For international orders we are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
- If we sent you the wrong item
- If the item is damaged or faulty
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the inspections of the item .Costs of posting the item back to you will depend on the item and will be communicated to you after the inspection process has been completed.
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives via your account or by post at Coggles Customer Service Department, 1-2 The Stables, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA.
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
To: The Hut.com Limited, 1-2 The Stables, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA.
I hereby give notice that I cancel my contract of sale of the following goods:
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):