Hugo | Coggles

QUICK RETURNS

Please note that in order for a return to be eligible, it must be in pristine condition and raised within 28 days of receipt. If you are returning faulty goods, please contact our customer service team who you can reach by clicking HERE.

1. Register Your Return

Click HERE to start your return with our return partner, ZigZag.

You will be subjected to ZigZag’s T&C’s and Privacy Policy.

2. Post Your Return

Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.

If posting, remember to ask for a receipt for proof of postage.

3. We'll Do The Rest

Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

RETURNS POLICY & FAQs

Start your return by clicking HERE. If you are returning faulty goods please contact our customer service team via the help centre, which you can find by clicking HERE.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.

Please note that in order for a return to be eligible, it must be in pristine condition and raised within 28 days of receipt. Please return the items in their original packaging with all tags intact. Package the items securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you return your items to us. For hygiene reasons we will not accept returns or offer an exchange on unsealed cosmetics, pierced jewellery, face masks or underwear & swimwear where the hygiene seal has been removed.

Returns

We hope you are happy with your recent purchase. However, if it is not suitable you can return or exchange your unworn/unused items in a saleable condition with its receipt within 28 days. If you do not have the receipt with you, we may at our discretion offer you an exchange to the value of the current or most recent selling price.

All items purchased in sale can only be exchanged or credit issued for the value purchased.

Refunds

A refund will be issued by the original payment method, to the value of the item printed on the receipt. It can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show the refund on your account.

Exchanges

Exchanges can be completed instantly at the store. If the item being exchanged is lower in price than the original item, we will refund the difference onto the original payment method.

We will not accept returns or offer exchange on pierced jewellery or underwear for reasons of health and hygiene.
Gifts, electrical and cosmetic goods must be returned unopened in their original packaging.

Please note items purchased online cannot be returned in store.

This does not affect your statutory rights.

All successful returns will be credited to the original method used for payment. The original shipping charges will not be refunded.

We will notify you via email once we have processed your return. Your refund should be returned to your account within 5 working days and we will send you an email to let you know it's on its way.

If you do not receive your refund and it has been 10 working days since you received our email, then you will need to contact our Customer Service team through your preferred contact method listed within our Help Centre.

Unfortunately, we are unable to offer an exchange service at this time. Please follow the returns procedures to return your item(s) and place a new order for the replacement.

Although we take care to prevent any damage to your goods within our warehouses and during transit, it is possible that problems may arise. Please accept our apologies if you have received a damaged or faulty item.

We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

In order to do this we ask that you contact us through your account using our Help Centre. Please provide details of the fault and provide pictures for our team to review.

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

Please contact us via our Help Centre or call us on +44 (0)1618131497. We'll need your order number and any pictures you have of the item received. A member of our team will review the details and offer the best resolution to resolve your query.

If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we want to hear about this. Please contact us via our Help Centre and we'll aim to resolve the issue for you as soon as possible.

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.