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Humm

How to humm.

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Grab the things you want or need.

Choose humm.

Look for the birdie at checkout.

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Pay in slices.

Split the cost over 5 fortnightly payments, with the first being paid today.

Humm

To be eligible to apply for humm you must meet the following criteria:



Be at least 18 years of age;


Have a regular income of at least £1,000 per month;


Have been a resident of the UK for at least 6 months; and


Have a UK credit or debit card in your own name.

T&Cs

Available on purchases from £1 – £500.

Humm offers interest-free credit agreements, subject to eligibility criteria.
Late payment fees may apply. For more information and full terms and conditions click here.

FREQUENTLY ASKED QUESTIONS

How do I start renting?

Select the item you'd like to rent, choosing between 4, 8, 10 or 20 days. You can either ‘Add To Bag’ where the item will remain until you’re ready to checkout or you can ‘Rent Now’ and be taken straight through to checkout.

Next, enter your shipping and payment details. Make sure to verify the information on the Rental Summary, where a price breakdown is shown which may include a security deposit. You will also be provided with the option to purchase £5 Damage Protection (we really recommend this!). And finally, this is where you can Apply Credit or Add Promo Code to your order.

Hurr lenders have 48hrs to accept your request, which will remain pending until accepted. Once accepted, you will receive a confirmation email and app notification! At any point, you can view your order status within your My Rentals section.

If, for any reason, your request is not accepted you will receive an email detailing why. Should a request expire or be declined the temporary charge on your card will be returned to you.

How do I find Coggles or a specific item I want to rent?

You can use the search bar at the top of the home page to search for a specific brand or designer or, head to the full list of designers.

You can also browse the collections by category using the category bar just below the central search bar on the homepage.

How long can I rent an item for?

You can rent each item for 4, 8, 16, or 30 days.

What if the item does not fit?

No need to panic, our Fit Guarantee Policy takes the stress away by allowing you to request a partial refund if the item doesn’t fit.

This will issue a full refund minus the dry cleaning and delivery fee. The dry-cleaning fee will be added to your account as credit though, so you can use it towards another rental, at any time. You can see the dry-cleaning and postage costs under the rental price breakdown.


IMPORTANT THINGS TO NOTE…

👗 Please ensure you open your rental on the day the item arrives.

🗓️ If you request a Fit Guarantee, it must be on the first day you receive the rental and the item must be back in the post for return within 24 hours of receipt.


HOW TO REQUEST…

To request a Fit Guarantee please go to your

‘In Progress Rentals’ → ‘View Details’ → ‘Order Summary’ → ‘My Item Doesn't Fit’

💍 Our Fit Policy does not apply to accessories.

How do I return my rental?

You are responsible for safely returning your rented item(s) no later than the final date of your rental period. HURR requires a 1st class tracked and signed for, guaranteed next day service or similar. We also require our renters to fully insure the shipping of the item when returning it, as the renter is liable for the full market value of the item in the case of loss or damage.

You will have been sent a pre-paid returns label and a cable tie within your reusable packaging. If you have lost your cable tie then please use whatever means necessary to secure the bag (e.g. string).

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor MyBag run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later?

Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

Visit humm for more information, FAQs and T&Cs.

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