brexit & covid help

Brexit - Everything you need to know

General Information

Following the UK leaving the EU from January 1st 2021, Coggles would like to reassure all our customers that there will be no change to your shopping experience.

Coggles is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have.

As always, if you have any additional questions then please contact our Customer Service team who will be happy to help.

Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit?

Coggles can confirm that your shopping experience will not be impacted, and you will be able to continue to place orders to EU destinations as normal.

All our orders to EU countries will be delivered duty paid (DDP) and there will be no customs fees for you to pay.

Will my delivery take longer?

We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected.

Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address.

Are you shipping from outside the UK now?

All products will continue to be shipped from the UK.

For any products shipping from the UK to addresses in the EU, tax and duties will be settled on your behalf with our courier, so there is no additional cost to you.

Are there going to be any changes to shipping fees?

There are no price changes as a direct impact of Brexit. We regularly review our pricing to ensure we remain competitive.

Will I have to pay more to return an order now?

No, all returns from European countries will go back to our distribution centre located within the EU.

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