FAQ's

How do I add something to my bag?

To add something else to your bag click the CONTINUE SHOPPING BUTTON.

How do I remove something from my bag?

Click the REMOVE link under the item description.

Can I keep items in my BAG for me to buy later?

Adding an item to your bag does not make it unavailable to other customers. To ensure you receive the item you will need to complete the checkout process.

Is there a deadline for next day deliveries?

Yes, orders placed after our 12pm deadline may not be shipped until the next working day but we do try to ship all Special, Saturday and Courier deliveries we receive up until 4pm.

Can you deliver on Saturdays?

If you need your order delivering on a Saturday you should choose our Special Guaranteed Saturday delivery service and order before 12pm on a Friday, as normal Special Delivery is only guaranteed for the next working day.

How quick is international shipping?

Parcels under 2kg are shipped using Royal Mail International Signed For service. Their target times are 3 working days to Western Europe, 5 working days to Eastern Europe and 7 working days for the rest of the world. In some cases this can be slightly longer. Please be aware that the Royal Mail cannot guarantee delivery times once your order has been passed to your local postal service and these timescales will vary.

Can you deliver to a different address than my billing address?

We can deliver to alternate addresses other than your billing address. This could be your work address or the address of your family or friends. You can edit this address later or add additional delivery addresses for example, work, family, friends etc. Just select the EDIT link in the order summary on this page.

What is your returns policy?

If you are not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels within 14 days of receipt. For further details see our INFO page.

What do I do if I want to cancel my order?

If you decide that you need to cancel your order, please call our customer service team on +44(0) 1904 611001 or contact@coggles.com. For further details see our INFO page.

Contact

Email: contact@coggles.com
Tel: +44(0) 1904 611001